In some cases, items might show a backordered status.  You can still place your order and we will notify you through e-mail about the estimated shipment date, or you can provide us your e-mail address and we will notify you when the item is once again available to order

Ordering by Gift Certificate:

When purchasing with a gift certificate, you will receive an email that will contain the dollar amount of the certificate, in addition to the code for this. This code is what we use to authenticate your Gift Certificate and this will allow us to apply this to your purchase.

Is the Site Secure?

Our site is secure. If using IE.5 or newer, you will see the secure lock image, and note the address change to https://... However, we have noticed that with Mozilla Firefox, and possibly on MAC browsers, the secure lock etc. are not there. We want to assure you that this site is secure. If you have questions about this, please feel free to contact us. We can also process your order over the phone if you have an reservations regarding this. We understand your concern and want you to be satisfied in your purchase and with our services.

Ordering by Credit Card:

You can order online using a credit card. Simply make your selections, click check out and when you are finished shopping go to your shopping card. Enter all requested information including credit card number, expiration date, and security code and submit. 

For your protection we require that you enter a credit card verification number for all purchases made with a Visa, MasterCard, or American Express card.

Visa & Master Card :	American Express :
The verification number is the last 3-digit number on the back of your credit card.	The verification number is the 4-digit number on the front of your credit card.

Ordering an item from Pianobench.com? We can ship to virtually any address in the world. For domestic delivery in the United States, orders over $50 will be shipped free. Orders below $50 will contain an $8 handling fee. We ship all in stock orders generally the next business day.  At this time, we do not ship to PO Boxes.

- Please contact us for any order outside of the
Continental United States for a shipping quote.

This applies for Postal Shipping as well, for example APO, Hawaii, Alaska, etc.

- By clicking Your Account and logging in you can view your past and current order status.

 - Shipping is provided through UPS. On the shipment email, there will be a "waybill" number listed, and this will be your tracking number.

Also you will see the image below where you can connect to UPS to track your order.

- Please note: All Duties or Taxes for international orders are paid by the buyer. Shipping is charged for international or non-Continental United States orders.

You may return any non-personalized item for a full refund no later than 30 days after receiving your order (we will also refund the shipping cost if the return is a result of an error on our part, even on personalized items).  Although we take pride in our quality control processes, from time to time hand-crafted personalized items could also contain manufacturing or personalization defects other than those inherent to natural woods.  These items may also be returned for replacement or full refund at our cost.

If you need to return an item, please request a Return Merchandise Authorization number (RMA) by writing to us at returns@pianobench.com . 

Unauthorized returns will be refused and returned to sender at sender's cost.

Returns on Exchanged items may contain shipping costs for return. Contact us for details.

Refunds

We do not accept returns under the following conditions:

· Items that have been personalized to your specific needs, except when the return is a result of an error on our part, as explained above.

· Items that are not in their original condition, have been damaged, have missing parts, or are not packed in their original package.

We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 15 business days of having received your return. If your return is not due to an error on our part, we will deduct our shipping costs from your refund.

Packaging and sending returns

You can pack and send your return to us in just a few simple steps.

1. E-mail us at returns@pianobench.com with a detailed explanation of the perceived defect to obtain a Return Merchandise Authorization (RMA) number.  We will review the information and e-mail back your RMA, together with an attachment file containing a shipping label for you to print as well as further shipping instructions.

2. Place the items in their original wrapping. Securely pack them in a box, along with the packing slip (receipt). You may choose to use the box the items arrived in if it is still in good condition,

3. Affix the shipping label to the outside of the box.

4. Call the shipper as per the shipping instructions with your RMA number to have your return picked up and shipped to us.

Please note that return mailing labels obtained from our Returns Center are valid for domestic returns only. In addition, if you use a mailing label provided by our Returns Center and your return is not the result of an error on our part, the shipping cost of that returned item will be deducted from your refund.

Safe Shopping Guarantee

When you buy products from Pianobench.com , the condition of the item you buy and its timely delivery are guaranteed.

When the received item was materially different than the one depicted in our website.

When is a product "materially different"?

If a picture has clearly misrepresented the condition or details of an item in any way that affects its value or utility, it is "materially different" and Pianobench.com will refund or exchange the product. Please note that this does not extend to cases where you are simply disappointed with an item. At Pianobench.com we pride ourselves on the quality of our products and we make a great effort in describing the product as accurately as possible. Pianobench.com will ultimately determine material difference at its discretion.

 

Privacy Policy

Our Commitment to Privacy

Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs.

What Information Do We Collect?

When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

1. Personal Information You Choose to Provide

Credit Card Information

If you choose to purchase products or services from us or our partners, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:

• Name
• Mailing address
• Email address
• Credit card number
• Home and business phone number

Email Information

In addition to providing the foregoing information to our partners, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

2. Web Site Use Information

Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers’ personal information. As a customer, you can notify us at info@pianobench.com of your desire not to receive these offers.

What Are Cookies? Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user’s Web browser on the user’s hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user’s transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

How Do We Use Information We Collect from Cookies?

We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users’ browsing activities, in order to constantly improve our Web site and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our customers and prospective customers.

Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site’s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.

Sharing Information with Affiliates

From time to time you may notice offers from outside companies advertised on our Web site. We take measures to select product or service providers that are responsible and afford privacy protections to their customers. However, we cannot make any representations about the practices and policies of these companies.

Sharing Information with Strategic Partners

We may enter into strategic marketing alliances or partnerships with third parties who may be given access to personal information including your name, and address for the purpose of providing you information regarding products and services that we think will be of interest to you. In connection with strategic marketing alliances or partnerships, we will retain all ownership rights to the information, and we will not share information regarding your personal financial data.

Notice of New Services and Changes

Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our client, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request at info@pianobench.com.

How Do We Secure Information Transmissions?

When you send confidential personal credit card information to us on our Web site, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our Web site.

Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as account numbers to us through an unsecured email.

How Do We Protect Your Information?

Information Security. We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

Valuation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.

Employee Access, Training and Expectations. Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing info@pianobench.com.

Do We Disclose Information to Outside Parties?

We may provide aggregate information about our customers, sales, Web site traffic patterns and related Web site information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.

What About Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.